Terms and Conditions.

Indi Grocery Pvt Ltd (“Indi Grocery”) is the licensed owner of the indigrocery.in (“The Website”) and the Indigrocery – Online Grocery Shopping (“The App”). As a visitor to the Site / Customer you are advised to please read the Terms Conditions carefully. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms & Condition Document. These Terms apply to all visitors, users and others who access or use the Service.

Eligibility

Services of the site would be available at selected geographies & period which is mentioned on the website/ the app. The persons who are ‘incompetent to contract” within the meaning of the Indian Contract Act 1872 including un-discharged insolvents etc. are not eligible to use the website. If you are a minor i.e, under the age of 18 years but at least 13 years of age you may use the website under the parental guidelines and the parent / legal guardian agrees to be bound by these terms of use and parents / legal guardians can transact on behalf of you for the products & service. If you are a minor, you are prohibited from purchasing any materials which are for adult consumption and the sale of which to minors is prohibited.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to : Name including First & Last name, email, address, phone number, postal code, demographic profile ( age, gender, occupation, address, etc ), and the information about the pages on the website you visit/access, the link clicks on the website, number of times you access the pages and browsing informations. The information that we request is retained on your device or on our secure servers based on the app / the website. The information collected is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy. The app does use third party services that may collect information used to identify you. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at the website, unless otherwise defined in this Privacy Policy.

Children’s Privacy

These Services do not address anyone under the age of 13. we do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Pricing, Quantity & Quality

All the products listed on the website / the app will be sold at MRP unless otherwise specified. The price mentioned at time of ordering will be charged while delivery. The price mentioned is for the quantity and if the billed product has a higher / lower quantity than the mentioned. The change of price is billed separately adjusted from or to the cash balance of the foodro wallet account. We have made our best effort to display the true tone of all our products that appears on the website / the app. However, as the actual tone you see depends on your monitor and we can’t guarantee the same result over all monitors, so few of the products delivered may differ from the displayed image. We are bound to deliver the best quality item in the described quantity, if you have any issues please contact the customer center with the proof of evidence we will make necessary steps to resolve the issues within 48 hours of submission as replacement or refund based on customer interest. Customer & indigrocery are only bound to enter into a legal dispute based on who is issuing an electronic or written ROFR ( Right of First Refusal ) with legit reasons.

Modes of payment

We accept the payments on these modes : 1, Payments can be made by Credit Cards, Debit Cards, Net Banking, and reward points. 2, Cash On Delivery 3, Shop Now Pay Latter & Wallets Few of these Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, We strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cancellation

As a customer, you have the right to cancel your order anytime upto the cut off time of the slot you have placed an order by cancelling in the website or the app calling our customer service. In case you made payment for the order, we will refund the same. Order cancellation in cut off time and at time of delivery is not entertained, if the delivery is kept delayed customers have the option to reschedule or cancel the delivery. As a Service provider, we have sole discretion to cancel any orders suspected with fraudulent transactions or any order or customers that defy the terms and conditions of using the service. For accountability we will maintain the data regarding all the negative listed transactions & customers, if needed will be sharing the same with legal or concerned entities for further proceedings.

Replacement & Refunds

We have a simple and easy replacement policy, our customer can always make a claim for valid reasons. We make sure we deliver the high quality products to you, still we expect rare scenarios of dissatisfaction regarding the defects, damages, freshness, quality, quantity, pricing & packing issues of received items where customers can report the case within 24 hours to our customer support team. Since we place customers first, we assure a full refund / replacement if the customer is not satisfied with the products. In case of refund, the amount will be credited to the same account or payment made.